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STOPREPAIRBILLS.COM Prolong Plus Screwed me over with my Extended Warranty St. Charles, Missouri
7th of Mar, 2011 by User109143
I purchased an extended warranty through I was almost done making my monthly payments when I had to submit a claim. Prolong Plus was the company that used for my warranty. In order for me to get reimbursed I had to show my receipts for oil changes and a transmission service (which I had). According to the 12 page contract I needed to go to service station to qualify. I only needed to show Prolong Plus at least 2 - 3 oil change receipts to qualify. I had 4 receipts but one of my oil changes was done at a friends house (he is a mechanic) because I needed to change the oil before I went on a trip the next day (I did not have time prior to this to go to a service station). According to Prolong Plus I voided my contract with them and they do not have to pay out for any repairs. Needless to say this did not make me happy since it wasn't like I did not perform the proper maintenance on my car. and Prolong Plus did not care because I had already paid them 1400.00 which, by the way is non refundable. I cannot understand why was not willing to help me out even though they are the company that sold my contract to Prolong Plus. I could see if I was not maintaining the upkeep on my car but I was. You can't tell me that exceptions cannot be made but Prolong Plus and would not do it. I feel that these type of companies do not care about the consumer just how much money can be taken from them. If I can stop even one person from using the above companies I will feel better. You know what they say about unhappy consumers.... "They tell one friend who tells another friend and so on and so on".

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