Consumer reviews and reports on scam companies, bad products and services
Straight Talk Wireless
Straight Talk Wireless happy to take your money and give you no service or refund in return. Miami, Florida
13th of Jun, 2011 by User371682
I purchased a Straight Talk Wireless phone and a $45 monthly plan card in an effort to save money. I have had the same phone number for 12 years, and I was assured by Straight Talk's customer service (via phone) that I would be able to transfer, or "port" the number. After giving the operator all of the necessary information, I was told that the process would take approximately 24 hours. 24 hours later, my phone still did not work. As a matter of fact, my phone did not work for six days. I called the customer service center no less than seven times, and was given the same canned speech and a new timeline each and every time (after spending an average of 40 minutes on hold). The timelines to turn on the phone varied from 2 to 48 hours. Every time, Straight Talk failed to activate the phone. I never got one minute of usage with the phone. Finally, I lost my patience and my sight of the "value." I asked the phone representative where I needed to send the phone and plan card to get my money back. I was told that I could return everything to the Wal-Mart where I bought it, with my receipt, and I would receive all of my money back. So, I called my old provider, ensured that I could keep my old number, signed back up with them and cancelled the activation process with Straight Talk. Today, I attempted to return everything to Wal-Mart. The full price of the phone was refunded to me without delay. However, I was told that I could not return the phone card. After speaking with two managers, one of them called Straight Talk. After spending 20 minutes on hold (quick, considering the average), the manager was informed that a refund could not be issued for the activation card, regardless of whether or not it was used. So, I was being told that I spent $45 for a good or service that I would never receive. That is theft. I promptly called my bank and disputed the $45 charge as fraudulent. My bank agreed with my analysis of the situation and refunded all of my money to me within 5 minutes, then initiated an investigation. Since this nightmare process began, I have read many similar stories and complaints online about this company. I sincerely hope that others will read them before considering this phone provider.

Post your Comment

Complaint Details

Get new code


Recently Updated Reports

669 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
893 days ago by freeinfofraud - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
898 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my name is Karen Wolfe, i'm the owner of...
899 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...

User Registration

Already a member? Log in now.
E-mail address
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Register now.
E-mail address
Forgot your password?
E-mail address
Loading, please wait...
Your password has been sent to the specified email address. Log in