|Subscriber Services, Inc. Diamond Communications Misinformation, Daily Calls, Rude Representatives Arvada, Colorado
|2nd of Jun, 2011 by User280476
|They called me on my cell phone about two months ago (not sure how they got my number). Advertised themselves as Diamond Communications, but I don't believe they said Subscriber Services, INC at any point during the first conversation. Talked me into purchasing magazine subscriptions at a "discounted price." They told me I had to pay about $18 over the phone to start up this subscription. Never told me it was a contract. After I got off the phone with them, I called them right back and told them to cancel it.
They refused to, telling me the money had already been dispersed to the magazine companies and they had already charged my card. I then called my bank and cancelled my card, hoping that would do something, but it did not. They have been badgering me every day since then. I finally answered and fought with the guy for a while, trying to come to a compromise. He wouldn't budge, he just kept trying to get money from me. He said my bill was approximately $700 for the whole year.
He would settle for a smaller number, but I was so livid at the time I don't remember what he said. He continued to tell me my account would be sent to a collections agency if I did not pay soon. This company needs to be more specific with their consumers by letting them know about the contract, or whatever they want to call it. Better yet, just shut that place down. Personally coming from a telemarketing company, I've seen and heard so much better than that scum. I know what it's like, but I would never misinform or deceive a customer of mine.
After fighting a few more minutes, I hung up on him and they have yet to call me back. This "company" is a load of crap and needs to be shut down.
|Subscriber services scammed my wife also. They charged her $33 for 4 magazines for 2 years.
She called back to cancel and they told her she could not cancel. But they offered to reduce the contract amount from $1000 to $380 if she paid it off, so she did. When I found out about it I disputed the charges
with my credit card company. Not sure if that will work but I am trying. They have removed the charges from my bill while they dispute this with Subscriber Services. It must be in process because Subscriber services is calling us wanting to discuss our account. If I am successful with my credit card company then Subscriber services says that we are still responsible for the contract. I am sure they will turn us over to collections as we have already canceled our credit card. They do not have anything except a recording of the conversation and a credit card number. So they can turn you over to their scam collections dept but they cant hurt your credit. Then just change your phone number and make it unlisted.
If they were a reputible company they would allow you to cancel. All the magazines allow you to cancel.
So the only reason they record the call and tell you that you cant cancel is because they know they are ripping you off. They know once you think about the price you paid you will not be happy. I asked the rep how they sleep at night after ripping people off all day. All they could says is that my wife agreed to it.
I told her that you can buy a new tv, take it home and watch it a week and if you dont like it take it back and get your money back. So why would a magazine subscription be an iron clad contract.
They are truly scamming people. Do not do business with this company.
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