Consumer reviews and reports on scam companies, bad products and services
Sugarcraft, Inc
Sugarcraft, Inc. Refused to refund shipping for an incorrect order. Worst Customer Service Ever! Hamilton, Ohio
2nd of Jun, 2011 by User451510
On May 21, 2011, I ordered a 19x14x6" cake box (and two other items) from Sugarcraft, Inc for a cake that I was to make for June 4. I received the order on May 26, but the boxes were 19x14x4" (two inches too short). I notified them via email within an hour of receiving the incorrect order. I did not receive a response to my email until June 1 from Jessica S. Cunningham, but she did apologize for the error and asked how I would like to proceed. I asked for a refund since she would not be able to get the boxes to me by June 4. So she said they would refund the cost of the boxes ($9.96). At this point, I requested an additional refund of $2.05 (the additional amount it cost to ship the boxes). The total shipping had been $10.05, but I was satisfied with the other two items. Jessica responded via email, "Regrettably we cannot issue a refund for shipping." I would understand no refund policy for shipping if I had been in error, but why should I have to pay for their mistake. I do not believe asking them to refund the shipping for the portion of the order they screwed up is unreasonable, but Jessica made it seem like they were doing me a favor letting me keep the two incorrect boxes for which I have no use. (They legally can't accept returns for food related items anyway and I have no use for the boxes, so it truly is not a favor to me.) She responded, "Without those boxes in your package, I can guarantee you that it would not have changed your shipping. They barely weigh anything to change the shipping charges at all. All shipping is based on the weight. If you feel us giving you free product is not enough, then maybe you should not do business with us, if that is your policy." Again, all I requested was the $2.05 for shipping, which according to their own website was the difference the boxes made to my shipping costs. Jessica's last response was contradictory to their website and completely unnecessary...not to mention unfathomable for an account manager. I've managed customer service for years and would have been terminated for making such a remark to a customer. I cannot believe Sugarcraft would lose a customer over $2.05 or allow their employees to behave in this manner!! Customer service sure isn't what it used to be!!!!

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1260 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1485 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1489 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1490 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in