Consumer reviews and reports on scam companies, bad products and services
T-Mobile
T-Mobile Data roaming charges when phone was off Bellevue, Washington
15th of Jul, 2011 by User646443
Turned off my Samsung android phone when we left for Grand Cayman. Turned it back on 6 days later. My bill shows $218.00 for data roaming. Per rep at T-Mobile I was to turn off Google otherwise it was roaming on it's own. T-Mobile REFUSES to remove the charges and I have been a customer for over 8 years!
Comments
3935 days ago by Chika7
Same happened here recently. Called T-mobile before leaving the country to make sure not to get charged $15 per mb data fees. Did as was told by rep and TURNED ROAMING OFF on phone. Last day of trip, got a text saying $50 charge for roaming, so checked phone setting it STILL SAID ROAMING OFF. Customer service denies record of call - though caught in a lie because it was on MY CALL HISTORY. Refusing to refund charges, blaming on overseas network. How can by phone be roaming when it's TURNED OFF? I'm tired of being lied to by companies. So sweet when taking your business and money and shamelessly irresponsible when robbing you.

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