Consumer reviews and reports on scam companies, bad products and services
The Columbia Bank http://www.thecolumbiabank.com Exorbitant Overdraft and NSF Fees, disgusting customer service HANOVER, Maryland
15th of Jan, 2013 by User853922
I opened a new checking account with The Columbia Bank through their website (http://www.thecolumbiabank.com) and also signed up for their online banking service / bill pay in response to their 'Free Kindle Fire HD' promotion. The promotion required that I sign-up for bill pay, pay 3 bills using the Bill Pay service and also start a direct deposit through the employer. I thought I met all the requirements but realized later the first direct deposit (from the employer) was off by just 2 days from the additional requirement that direct deposit be made within 60 days after account opening. I called the bank at Arundel Mills (Hanover, MD) and explained that the direct deposit is NOT something I can control and it usually takes 1 or 2 pay cycles for the employer to process it and in my case it just happened in the second pay cycle and hence causing the delay. Also explained to them that it also took them 2-3 weeks to send me the checkbook/checking account details and I could not have applied for a direct deposit without receiving those details from the bank. And that it was not fair on their part to count the '60 days' from the day of account opening but they should count it from the time they mailed me all the account details. After listening to all this, their response was "we are very strict on the Kindle Promotion rules". In the process of paying bills online, I mistakenly scheduled an online bill payment without calculating the pending bill payments vs. balance in the checking account. This caused one bill to paid when there was no balance left leading to an overdraft protection fee of $39 which I never signed up for. I told them the balance went negative using their online bill pay service and this was not a check I wrote / that did not clear. So I thought it was not fair to charge an overdraft fee or non-sufficient fee for the transaction when their online bill pay service knew before the payment that funds were not sufficient. What they could have instead done is cancel the transaction and I would have been happy. Their response to all this: "non-negotiable" After spending so much time setting up direct deposit with them and trying to use their online bill pay service earnestly, it feels like I wasted so much time for no benefit. I don't trust them with my money, their customer service is real bad and I will be closing my account with them soon.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1374 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1599 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1603 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1604 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in