The Roof Doctor Le Docteur du Toit Incompetent Irresponsible Elusive Damaging Pierrefonds, Quebec Canada

10th of Dec, 2011 by User516726

I hired the "Roof Doctor" (514-994-7663 & 514-923-7663) to repair our roof in October of 2010. They provided me with an estimate that was reasonable and a bill with an RBQ number (8348-0418-05) and a OPC number (118949). They effected repairs quickly and seemingly well. The main man doing the job, i.e. Scott, was a very congenial and polite man. He is easily recognizable as he seems to be a very strong man standing about 6'1" tall and weighs about 250. Come the thaw in the spring of 2011 we learned that the "Roof Doctor" had done a poor job - we had a significant leak in a place that never before leaked, damaging our inner walls. We have called them repeatedly. At first they said they would come by an look at the leak, but they never came. Then they stopped answering the phone. I tried again after not calling them for 3 months, Scott answered and promised to come by the house, and never showed. He is not answering my calls, even though I have called from a variety of phone numbers. This has been my experience with "The Roof Doctor". It astonishes me, since they spent a good amount of time doing the job and seemed to be trying to do a good one. Perhaps they are incompetent despite their best efforts, but I should not have to pay for their incompetence. I am a patient man - this story is not over.

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