the room place in rockford, IL The room place will not stand by warrenties! rockford, Illinois

16th of Feb, 2013 by User723658

My husband & I have purchased furniture for 2 different houses from this store, including warrenties for everything. Our last purchase was 4 maybe 4 1/2 years ago on a hugh leather sectional. We now have a few problems that we wanted to get fixed before our warrenty ran out. I called and they told me that the warrenty place that they used is out of business and they can't do anything about it, but they can pro rate us back $19.00. Which to me is crap because we paid $3800 for the sofa and another $500 for the warrenty. We went to the store today and one guy told us the same thing but his manager will call us later and talk about this. He called and told us the same thing but also told us to come in and buy something new. NOT GOING TO HAPPEN! Were pissed off about this because they have their name all over this but will not stand by what they sell, their basically there selling their stuff and saying you will have no problems, give us your money and then you can kiss our ass because were not going to help you! I DO NOT recommend buying from any location of the room place because their stuff will fall apart and they will not help you in any way and will screw you in the end!

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