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The UPS Store #5174 Owner: Roger Tuttle They admitted the Clerk made a mistake but won't provide a full $21.95 Canadian Duty charges that resulted fr
14th of Nov, 2011 by User311058
I was shipping a replacement bank card to my daughter in Canada. The UPS Store's Clerk entered a $20 value for the item that I had declared at $0. This resulted in a $21.95 Canadian Duty Charge on top of the $20.49 shipping charge from The UPS Store. The worst part was that now UPS in Canada was unable to deliver it to my daughter as it was now a COD (they wanted her to pay the $21.95) and since she is in a dorm at University, this couldn't be done. After hours on the phone with the inept Clerk at The UPS Store that said he couldn't do anything because he was only part time, I called UPS directly and after several transfers to different departments was able to pay the $21.95 Duty charges by credit card over the telephone. Unfortunately UPS forgot to remove the COD from the package so couldn't deliver it for the 3rd time...my daughter has been without any money to buy food for a over a week now! I called The UPS Store for the 3rd time, after they admitted it was their mistake yet are unwilling to reimburse me the full amount of the Duty charges or compensate me in any way for the fact that my daughter has not been able to access her bank account because of their mistake. The owner, Roger Tuttle, is not an honest businessman and does not stand behind the shipping services he sells.

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