thebluedot

thebluedot Fraudulant company. Items misrepresented. Refunds are a joke. Internet

8th of May, 2011 by User381713

Purchased cell phone on Ebay thru Thebluedot company. The description did not mention that the phone was remanufactured. The cosmetic rating for the phone was 5 out of 5 even though you can see paint brush strokes covering the LG and Verizon logos. Communication is nothing but talking in circles and even though a refund is an option it comes with a 20% restocking fee in this case about $15.00. Do not purchase from Thebluedot unless you want dissatisfaction.

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4697 days ago by Thebluedot

Response from TheBlueDot -

We respond to this customer personally and made sure the issue was completely resolved. A full refund was issued. The phone itself had a black mark across the lg. The phones are listed as 5 out of 5 cosmetically and it was advertised as an open boxed item. Upon receiving the phone back to us - we used a damp paper towel and the black mark completely erased from the phone. The black mark on the phone was the only blemish making the phone not look like brand new. We even reimbursed the customer for return shipping charges.

Customer satisfaction and gaining repeat customers is our number one priority at TheBlueDot.net. We take our customers seriously - and you will see by searching the net - the positive reviews we have received from customers far out weighs the negative. We hope to better serve you next time, and hope that by contacting you directly - you will consider purchasing from us again in the future.