| Tierone networks |
| Tierone networks cool access dallas tx overcharge for services not provided dallas, Texas |
| 10th of Apr, 2011 by User555516 |
| service was for gamer edition 2.5mg up 2.5mg down after months of complaining company finally said they could not get it to that their service was not capable of delivering to my area at that speed. although they charged me for months and tried to blame my equipment and i used theirs to show it was not mine. thats when they decided they could not deliver the services i was/had been paying for. wrote the BBB several times and got no response from them. they gave them A+ rating. lots are having same problem. advertisement online states they have this service false advertisment. company cannot deliver service. |
|
|
|
|
Review by w5nl
updated 1 days ago
Cumby, Hopkins, TX
$60 per month
about 2 days
"Nothing GOOD about it!!!"
"It's all bad. Tore up from the floor up."
"STAY AWAY. RIP OFF!!! AND YOU CAN END UP WITH A BILL FULL OF OVERAGE CHARGES!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
My Other Reviews
·Cool Access
I have been a cool access subscriber since my friend and fellow ham radio operator started the company. He has since sold to Tier One Converged Networks. Start a small business grow it with customer loyalty then sell to a big company for a profit. That's the american dream in business. See the second ever review for cool access 7 years ago, that's me.
I subscribe to the $59.95 2.5mbps package. I hardly ever see those speeds. Most of the time it's less than 1mbps. At the time of this review my download speed is .5 mbps with a ping time of over 600ms. I'm getting 1.5mpbs from the cell phone, but that's not constant. The last time I called they told me "It's the same problem that it was the last time(s) you called" Every time I ask "When will it be fixed?" and I get the same reply "30 to 60 days" That time frame has been the same since JANUARY!!! I am fed up with the rude attitudes I get when I call. Their problem has to be babysat by tech support to keep their business subscribers from jumping ship. Service is descent during business hours and until they go home at 8pm mon-sat. After that and usually within 5 minutes, it goes in the toilet for the night. All day Sunday it's bad. Funny their credit card processing never has a problem. I was credited ONE month service, ONE! This has been going on since November 2010 and all but one month I've paid $59.95 every month. Do the math and I alone should have paid them enough to replace a few AP's or whatever the problem is that they will not reveal. HMMM reading the review below gives one suspicion as to what's up. METERED USAGE????? KISS MY A**!
This is a cut and paste from Tier One's terms of service. "D. Residential customers using more than 100 Gigabytes per 30 day billing will be charged $10 for each 25 Gigabytes in excess of 100 Gigabytes for that billing cycle." SO NETFLIX and other VOD users BEWARE!!!
100 Gigabytes is easily reached, especially with NETFLIX HD and downloading HIGH-RES movies.
Beyond DSL and Cable...you got that right!! Try Beyond Imagination. That better fits as a slogan for Tier One!.
I will most likely be switching to another WISP that's not generally available in Cumby but I can get it because I luckily have a 80' tower in my backyard and Cumby sits on top of a tall hill. I get above the trees and I can see all of Commerce. There they have a WISP which will give me a 6mbps UN-METERED UNLIMITED connection for $20 a month cheaper and single hop service to the fiber. P2P, Netflix, and VOD friendly.
The next call I make to TO tech support will be to come get this radio. You can only rip off your subscribers for so long. The rudeness I get from their tech support is unacceptable.
DO NOT call me after reading this and have me go through another series of speedtests when you have it propped up for the day like you did the last time. DO NOT call me at all. |
|
|
|
http://www.dslreports.com/comment/3568/83285
Read the rest and see the screenshots of speedtests as of this postings time. |
|
|
Post your Comment
|
|
|
