Tommy's Mobile Auto

Tommy's Mobile Auto Body Incompetent, untrustworthy, unprofessional, crooks & liars!! Should not be allowed to do business in Texas!!! Hurst, Texas

27th of Aug, 2011 by User493664

Someone from this shop approached my son promising to do body work and waive the deductible. Appears they approach younger people with the lack of business experience. After the truck was in the shop and they realized insurance was in my name I received numerous phone calls on my business number asking for payment upfront on insurance claim to do the work. After refusal of payment upfront they became rude and uncooperative. Promising to have work done on a timely basis, after 2 1/2 weeks they haven't completed work because they do not have money to order parts. Instead keep calling asking for payment upfront and agruing over the phone. On day they have truck ready they decide they had authority for additional work and request more money outside of insurance claim. Another argument with employees and owner on phone. At this point I realize I have to take possession of vehicle and possibly cut my losses rather than continue dealing with these crooks and keep accruing or owing even more money. At time of pick up they want to meet at a check cashing place no later than 6PM so they can cash the insurance check immediately and when we arrive at the business is closed at 5PM and they had me rush all the way there to be there before 6PM. Paint job is completely unprofessional as are their attitudes toward customers.Paint was not baked on and smelled strong at pick up. They did not primer before repainting over the entire truck which looks dull and blemished. Business transaction took place in Ace Check Cashing Parking lot in 107 degree weather. Truck was returned with an empty gas tank had to drive immediately to get gas. Bolts connecting the fuel intake at gas tank were missing this is a hazard and made it difficult to gas up. All parts included in insurance claim were not repaired or replaced including side mirror. They call continuously from cell phones listed to different women and not a business number. They continue to pat themselves on their back for the good work they did and I told them they paint job is terrible. I realize it would do no good to ask they complete or repair their sloppy work they would keep the truck for weeks and continue to harrass me for payment. This company needs to be out of business!!

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