toyota canada

toyota canada Sub-standard parts used to build vehicle toronto, Ontario Canada

3rd of Jul, 2011 by User232668

Toyota is making sub-standard cars or trucks and they fail to admit that their quality is worse than 3rd world car makers. Here is the correspondence I am having wit Toyota Canada. My truck has two striker. One is perfectly fine and the other is gone(rusted) in 4 years. I asked Toyota to proof that they did not use junk material to make their cars. They are just passing the buck and not admitting that their vehicle is lemon and their customer service is sub standard. I am posting the correspondence I had with Toyota. After writing is a strong language, they finally opened a ticket to look into my complain but I have not heard from them. They will close this investigation and blame global warming for all the trouble they are facing with 90% cars they built getting recalled. May god save this company :-)
================================================================= Dear Mr. ****: Thank you for your most recent correspondence. Your file, bearing case number 1724945, is being sent to our Review team and pending the outcome of our review with your dealership, you may expect a response from either a member of our Review Team or your Dealership's Service Manager, Mr. McDonald. We would like to thank you again for taking the time to write. Sincerely, Devon McCurry
Customer Interaction Centre
Toyota Canada Inc. John, Thanks for taking time and responding to me. I just like to find out how
does one of the door striker gets rusted but the other one does not. I
still say Toyota used defective material to produce the vehicle. I am looking forward to hearing from you. If you like to escalate this at
your side, it will be helpful. I like to find the answer to why one of the
door striker gets rusted and the other one does not. If the material used
is sub-standard, then this will make the part go bad. The issue I faced
proves this 100% that Toyota used defective parts in the vehicle. With all the bad publicity Toyota is receiving from sub-standard cars being
manufactured and almost 90% cars getting recalled in last few years, I am
expecting Toyota to be more sensitive to customer complains and look in the
matter seriously and not just pass judgement. Thanks for your time on this matter, Regards
Bharat **** > From: [email protected] > Subject: RE: RE: Toyota Customer Inquiry: Request for Contact - **** /
Demande de client Toyota : Demander contact - ****
> Date: Fri, 24 Jun 2011 10:24:08 -0400
>
> Dear Mr. ****:
>
> Thank you for your most recent e-mail.
>
> We are sorry you are not satisfied with our position in this case.
Certainly it is our desire to not only meet but exceed our customers
expectations in every reasonable way. Unfortunately, this is not always
possible.
>
> Rust is caused by conditions beyond the manufacturer's control, and is
therefore not covered under your warranty. It is not a manufacturing
defect.
>
> We are sorry to disappoint you, but we hope we have been able to clarify
the matter.
>
> Thank you for taking the time to write.
>
> Sincerely,
>
> John Ross
> Customer Interaction Centre
> Toyota Canada Inc.
>
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>
**** wrote:
>>
> I am not happy with your response. Looks like you are endorsing the bad call the dealership is making. The sticker is inside the vehicle and one gets 100% rusted and the other one is nice and shinning. The dealership guy just said, it is normal. So what is next I should expect, rusted seats and seat belts or rusted head lamps. I understood Toyota stands behind the quality of their cars but I am having a second thoughts now.
>
> Can you please help me understand, how the door sticker can get 100% rusted in few years which the one which is used heavily does not rust.
>
>The new sticker costs only $50 or change. It is not the matter of money. I still believe either the part was a lemon or there is more serious issues with Toyota manufacturing process.
>
> I am looking forward for a response from you,
>
> Regards
> Bharat ****
> > From: [email protected]
>
> Subject: RE: Toyota Customer Inquiry: Request for Contact - **** /
> Demande de client Toyota : Demander contact - ****
> Date: Tue, 21 Jun 2011 11:47:12 -0400
>
> Dear Mr. ****:
>
> Thank you for your recent correspondence.
>
> Please be assured that we certainly do not like to see our customers experience the frustration and inconvenience that are associated with unexpected repairs. It is the desire of Toyota Canada Inc. to provide sound, durable and reliable vehicles which will require a minimum of service and not only meet, but exceed our customers' expectations. However, there remain instances, such as you have encountered, where difficulties will arise.
>
> With regard to your inquiry, please be advised that the manufacturer's new vehicle warranty covers repairs on any original Toyota part of the vehicle that is defective in material or workmanship under normal use for a period of 36 months (from the warranty registration date) or 60,000 km, whichever comes first, subject to exceptions listed in the Owner's Manual Supplement.
>
> Please note that listed components are only covered if they have failed due to a defect in material or factory workmanship. Your Toyota dealership is responsible for determining if the condition meets the criteria for coverage under warranty, and we fully support their advice. We recommend that you discuss this directly with the Service Manager, Michal McDonald, at Dixie Toyota.
>
> We apologize for any inconvenience and thank you for taking the time to contact us.
>
> Sincerely,
>
> John Ross
> Customer Interaction Centre
> Toyota Canada Inc. >>>>>>>>>>>>>>>>>>>>>
> on 2011-06-21-10.51.22.000000, (BHARAT ****)
> wrote:
>
> The following customer has requested contact / Le client suivant a demand qu'on le contacte:
>
> BHARAT ****
>
> Email/Adresse courriel: *
> Home Phone/Tlphone domicile:
> Work Phone/Tlphone travail:
> Cell Phone/Tlphone cellulaire:
> Postal Code/Code postal:
> * Indicates preferred method of contact / Indique la mthode de contact
> prfre
>
> Toyota Owner / Propritaire d'une Toyota: Yes / Oui
> VIN / NIV:
>
> Comments / Commentaires:
> I have a FJ cruiser which I bought at Dixie Toyota in 2007. The left door striker has rusted completely. I took this vehicle to Dixie Toyota service department and I was advised this is a normal wear tear. I do not believe this. What can I do ?
>

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