TOYOTA OF HOLLYWOOD FL 33021 CLASSIC BAIT AND SWITCH....BUYER BEWARE Hollywood, Florida

20th of Feb, 2013 by User629293

On 2/20/13 we called Toyota of Hollywood inquiring about a used Sequoia. The Business and Development manager "Crockett" who answered, told us he had a Red 2012 Sequoia SR5 on the lot, with leather, sun roof, towing package, 5.7L V8 engine and 18,000 miles for $29,995, (a price that we reconfirmed over the phone!) We identified ourselves as being an all cash buyer, nothing to trade in, that we had driven 3.5 hours from the Florida Keys, and this was exactly what we wanted...(this was a great price which sounded too good to be true?). When we arrived, we were greeted by a very nice salesman, Paul, who went to the "Manager" Crockett, whom we spoke to on the phone, and then he lead us out to the lot to "find" this Sequoia. Guess what..."it must be out on a test drive...can I show you a new Sequoia?" (He was obviously nervous and uncomfortable telling us this). We politely declined and told Paul that we wanted to go back in the showroom and see when the car would be back. Paul then had us sit while he went to talk to "Crockett" . When he returned, the "new story" was that the Sequoia was under contract...which was amazing since it was available 30 minutes earlier when we called. We asked to see the car anyway in case the contract fell through, but the reply was the car must be at another dealership...so apparently in 30 to 45 minutes the car had a test drive, was moved to another dealership and had a contract on it! So...anyone reading this can see the true picture, and where this story is heading...CLASSIC BAIT AND SWITCH! The aforementioned SR5 never existed! The NADA Guide rough trade in value is $31,900, and the Dealers "clean retail value" is $39,400!...it was a price that was too good to be true! Paul, our nice young salesman was very apologetic and offered us two Toyota ball caps (which we declined.) We never did get to meet Crockett, and he would not take our followup calls, nor return our message on his voice-mail to apologize! DO NOT DO BUSINESS WITH THIS CLASSIC RIP OFF dealership. I am a long time Toyota owner (Solara convertible)...I love my Toyota...it is a great product...but...this dealership is about as slimey as they get! Shop for your new or used Toyota elsewhere...they are great cars!

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