Consumer reviews and reports on scam companies, bad products and services
Travelocity
Travelocity Misleading advertising, worthless costumer service Internet
18th of Jan, 2011 by User525811
1. I shopped online for an air ticket very carefully for my trip from Toronto Pearson Airport to Budapest, Hungary. On January 17, 2011 around 8:00 am I have purchased a ticket using Travelocity for $729.14 (departure May 20, 2011). To purchase the ticket I had to set up an account with them and they were asking for may e-mail address and credit card information.


In half an hour I've checked my emails and got a welcome letter we're so glad you've joined us here at Travelocity.


An hour later I went online and have seen that the amount of the ticket price was deducted from my Credit Card available funds. (on hold) Now I was waiting the written confirmation of the order. It never came, but I was able to get into the newly set account with Travelocity and I have seen my order under My trips seemingly confirmed. (The price was $734.15 so I checked my Credit Card account again but it still showed the $729.14.) Unfortunately I have not recorded the confirmation number on the flight, (it was there!) only the Travelocity.ca Trip ID: XXXXXXXX XX64.


2. Two hours later I've got a phone call from a local number stating that she was an agent of Travelocity and my trip can not be processed, because there is no agreement between the two outbound airlines. (American Airlines and MALEV Hungarian Airlines). She told me that I have to pay and additional $150 and then she could confirm my flight. As she was saying this is the charge of the AA because they have no agreement. When I was asking then why they were advertised the price on the Internet and why they accepting bookings with this price if they are aware the "agreement" problem she always bypassed the answer. I had to ask three times that whether I am the first costumer with this problem until I got the No answer. Then why do they continue to offer the trip at this price? She said that this is the problem of the website/Internet. She put me on hold several times and when finally returned she told me that I do not have a confirmed ticket. After this I told her I did not want to pay $150 more so I wanted to cancel the booking. She told me they were very sorry, but she offered to help me try to find another fare.


I was talked into another flight for a $37.00 higher price than the original price showed on the internet. (I've got the exact same schedule for the flight as my previous order.) She promised to call me back with the confirmation of the second booking. We got disconnected and I never heard from her again. After this discussion I've checked their website and that particular offer for $729.14 had disappeared.


3. After waiting four hours for her to call me back, around 2:00 pm I've checked my email and got a warning from Travelocity Flight not available call us immediately.


I called the customer service number and got a menu, where I could reconfirm my secondly booked flight. I got an e-mail confirmation showing: Your trip to Budapest, Hungary (BUD) is confirmed. And This is an e-ticket. The price was now $766.10. For this flight I had another flight confirmation number but the same Travelocity Trip ID number.


4. Then I've checked my credit card account and as it turned out, the original flight was cancelled, but was not credited towards my new ticket (as the agent had promised it would be). Worst, they credited my account again for $766.10. So my total outstandings were quickly escalated to $1,495.24 on this day.

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