Consumer reviews and reports on scam companies, bad products and services
united airlines
United Airlines Triple Baggage Charges Phoenix, Arizona
4th of Feb, 2011 by
Prior to my departure on a mission trip to Guatemala, I went to the web site and called baggage support to make sure I had the correct information. I was to pay $100 each for the 3rd. and 4th bag of donations. I did so in Phoenix for flight #UA6528.

I arrived in LAX to get the boarding pass for flight #UA5386 and was told I had to pay another $325 for the 2 bags. I showed my paid receipt, but agent Elisio A. insisted that I had to pay the additional $325. I explained the web site and baggage personnel said only one payment of $200. Elisio said rules had changed a couple of weeks ago, and I had to pay. As this was a "hold up" to rival those of the old west, I asked to speak to his supervisor.

Ms. Karina G. strutted over to say I had to pay another $325. I said there had been no notification of the new rule and I should be grandfathered in. She said I had to pay. I asked to speak to her supervisor.

Juan C. finally, after more upsetting discussion said they would make an exception this one time. My bags were allowed on a space available basis.I would have to hang around Guatemala City until they arrived, rather than head off to the village where I was to be working.

I made a courtesy call to United customer service to alert them of this scam. I felt they might not have known of the scam and they should / would want to know about it.

WRONG: I could not get anyone to be interested enough to listen. I asked to be transferred from their Indian call center to someone in the US. They said NO. If I wasn't going to discuss lost baggage, they did not want to talk to me, no matter how I phrased the problem.

So, I am taking this to future customers to have them beware that United is participating in a baggage fee scam. In my case a total of $525 for 100# extra luggage, which the charity can not afford. Don't get caught in this scam.

Post your Comment

Complaint Details

Get new code


Recently Updated Reports

282 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
507 days ago by freeinfofraud - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
511 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my name is Karen Wolfe, i'm the owner of...
512 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...

User Registration

Already a member? Log in now.
E-mail address
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Register now.
E-mail address
Forgot your password?
E-mail address
Loading, please wait...
Your password has been sent to the specified email address. Log in