Consumer reviews and reports on scam companies, bad products and services
Urban Active Fitness
Urban Active Fitness BILLING IS BOGUS AND CUSTOMER SERVICE IS HORRIBLE Cincinnati, Ohio
16th of Mar, 2011 by User878642
In Jun 2010 I moved out of the area & was told by the frnt dsk that I could not transfer clubs. So I went into the club in Aug 2010 & cncled my membrshp. There was no rcpt given. I did sign a cnclation note but I was not given any copies. Per the agreement it takes 1 mth to cncl so after cncling I should expect to be chrgd one more mth. I checked my bank account & noticed I was still be chrgd in Oct & Nov & evry mth since. I have clld the club every mth since then. I have talked to Andy Chris Stephanie Taylor & other people. I have been told every mnth that it would be taken care of. On 2/25/11 I talked to Stephanie a frnt dsk assoc. told me that I would hear from the frnt dsk mngr Andy. I never did. clld back on 3/16/11 & spoke to Chris. I asked to speak w/ Andy. I was put on hold for over 15 mins. I clld back & asked for the # to corp.. He quickly gave me a random # that did nothing but route me back to the club. I clld the club again & asked for a # to a Dstrct Mngr. Taylor. came back & gave me a # for Brittany. She was rude. She said that there is an automatic sig. pg that comes up when cncling so I could not have signed it if it was not cncled. I said I dont know what happened w/ their system but I paid the $10 to cncl. I asked for a rcpt & the club told me there is no recpts for cnclation. She raised her voice at me mult. times. I asked to speak w/ someone higher. She kept saying "no one will be able to help you w/ this." I said I did not ask her to give me advice I wanted to know who her boss was contact info & so on. She said her boss was Brandi a director of customer service & she was the highest person in the comp. I was looking on the web & saw that they had VPs & an entire executive line. She refused to give me any info & told me that I can no longer cncl at a club. I must go out of my way to get access to a printer send a form in w/ ANOTHER $10. She said if my cnclation was misplaced it is my burden not Urban Active's.

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