US-1 Van Lines Transit USA, Inc. US-1 Van Lines (aka Transit USA Inc.) charged me > $1000 more than the BINDING estimate, took and broke many of my i

14th of Dec, 2011 by User569201

I'm DISGUSTED with US-1 Van Lines! Total bait & switch on the pricing. The did a thorough binding estimate - checked everything in every room. I even pointed out every item just so I would know what to expect. While loading my items, the head of the crew said it was going over and that the company does this all the time!! I went back and forth for WEEKS trying to resolve the issue. "Lisa" from US-1 told me that even though it was their guy's mistake the estimate was bad, I had to pay for it...despite the estimate being binding! They also talked me into their "professional" packaging to ensure that some of my delicate items were OK. Well, the few I packed arrived in perfect shape and the ones the movers packed ALL broke!! It took almost 3 weeks after I asked for delivery to get my items. Part of the excuse for that was that a driver can only drive 700 miles every day...and they only sent 1 DRIVER! The company tried to force me into waiving any rights I had to go after them for damages in exchange for knocking $250 off of the more than $1,000 extra expenses...not including hundreds of dollars in damages for missing and broken items! There's no need to only rely on this report - this company has complaints all over the place. Plenty more on this site alone. I REALLY wish I had just gone over to , rented a truck and paid a couple of the guys who really want the work to do the job. NEVER use US-1 - it's a DISASTER. I feel that it's a scam, they will try to defraud you and steal some of your property in the process. I'm looking forward to some screwy response like I got to my complaints below. Just be careful and don't just think "they're all" like this one! It's NOT worth it! UGHHH!

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