USFidelis

USFidelis Tier One Warranty have not paid claim - going back and forth since Oct 2010 Houston, Texas

13th of Mar, 2011 by User170524

I bought this insurance as security on a used vehicle. Around September the transmission went on the 1995 Lexus ES300. I am on disability and this put me in financial straits. This company has still not paid my claim. First my mechanic contacted them. And, since I had paid the bill by that time, they said I needed to contact them, not him. One excuse after another. They indicated he never did, which was a lie. Now since January I have been in touch with them. They always want something else. They were provided with a paid invoice from the mechanic. They indicated anyone could sign it and say it was paid. They wanted a "cash register" receipt who has those,,,the supermarket. So I suggested I get it notarized and my mechanic faxed that to them.on March 10 or 11. Now, they are claiming that they called my mechanic 7 times and he did not return their call. They needed to verify that he was paid. It is one excuse after another. That is a lie; because although the mechanic himself does not return calls ( he would get no work done) his wife does,,,religiously.... I am on the verge of eviction; have a heart condition and these people are going to give me another heart attack. Do not, I repeat do no use this company or anyone associated with them under any circumstances at all...

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