I ordered two products from Ustav.com in the middle of October. I chose to order their products because their website boldly and repeatedly advertised "We Ship Orders within 15 days!!" Also, they displayed the most attractive, stylish and well tailored garments on their site - offered them for unreasonably low prices and offered to custom tailor the products for a nominal fee. Buyers were asked to fill lengthy forms on size, style preferences.
Then I waited. And waited. And waited for my package to arrive. 15 days went by, a month, two months. I began to email customer service to get a status on my order. I was sent generic responses stating "your order will be shipped within 5-6 business days." And that was it. They never once contacted me saying "Your order has been delayed, your new arrival date will be XX." They never took responsibility for their false advertising, never once apologized to me for the delay.
The only thing they actually did in a very timely manner was to charge my credit card. Most online vendors do not charge you UNTIL AFTER your product has left their hands and is enroute to you. No, Ustav stole my money, did not deliver the product I paid for and then as insult to injury...they had to nerve to ask me "shall we cancel the order?"
This is the most unprofessional business I have every dealt with and I can assure you I will never, ever patron them again - nor will my friends, family members or anyone else I have any type of influence over.
So I began to think about this. If Ustav is a legitimate vendor and they are treating their customers this way, how are they making any revenue? If they are pissing off so many people worldwide and their orders are being canceled - how are they feeding their children?
Then it hit me - this is not a legitimate business at all. It's a complete and total online scam! There is some guy sitting in an office, at a desk running this website. He posts awesome pictures of the most stylish products, offers low prices, fast shipping and all these awesome perks. Then he gets your credit card number, takes your money and hopes you will either forget about your purchase, pathetically give up or wait for your package until you die.
Think about it - his target market is Indian woman. They are by nature passive, accepting, patient and forgiving. How many of them do you think will actually stand up for their rights and fight with this company to get their money back OR better yet...get the product that was promised to them? 3%, 5% tops. That's a HUGE profit for Ustav with little to know work.
Take my word, don't waste your time, money and energy on this unethical, unprofessional, undeserving vendor. And if it comes to be revealed that they are, infact, scammers - I won't be the least bit surprised. |
