Consumer reviews and reports on scam companies, bad products and services
Verizon Wireless Unethical, Unprofessional, Liars, Harassment, Not to be trusted Elgin, Illinois
24th of Oct, 2011 by User921925
We have been Verizon Wireless customers for almost 8 years and always paid our bill on time, every time. In May 2011 they failed to acknowledge our monthly payment. I ran a tracer on the money order payment we sent through the U.S. Postal Service Accounting Service Center in St. Louis, MO. They returned a copy of the money order, both sides, which showed that Verizon did indeed receive my payment and deposited it in their J.P. Morgan Chase bank account on 5/31/2011. I sent a copy of the money order and a letter of explanation to the attention of the Billing Manager at their Customer Service Dept. in Elgin, IL. Several days later I received a phone call stating the receipt of the information and that they would credit my account within 3-5 business days. Despite several phone calls, Emails back and forth and a number of months gone by, they still have not credited my account. On September 1, 2011 my wife and I cancelled our Verizon account in writing and sent a prorated monthly payment. We then opened two T-Mobile pay as you go wireless accounts. Since then, Verizon has continued harassing us by calling us 2-3 times every single week about the money that we do not owe them, which now they say is $131.00 and change. It is truly amazing that after being loyal and responsible customers for the past 8 years who always paid our bills on time, every time, that they would treat us like this. They are truly an unethical company, habitual liars and a plague to be avoided at all costs!

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