Consumer reviews and reports on scam companies, bad products and services
vida vacation club mayan palace, grand mayan Avoid Vida Vacation Club Reps at the airport Los Cabos, Internet
5th of Dec, 2011 by User460135
About one year ago we purchased "fractional ownership" with the Mayan Palace. We recently found out it is now called Vida vacation club. We were lied to for 5 or 6 hours and we unfortunately believed what we were being told. We have now tried to use it for one year and it is terrible. You can never get in when you want to. You cant ever exchange to the places you want to go. You cannot rent out the weeks like they tell you. We may have made our mistake but we don't want anyone else to. I ask that you reply to this post if you have been ripped off. I would love to brainstorm ways to stop this fraud. We were told this was a good investment and IT IS NOT. We have emailed them numerous times in the last couple weeks but they have not replied once.
Comments
4073 days ago by Grupo Mayan
Dear Member:

We ask once more for you to contact us by telephone, as we are not receiving the emails you are claiming to have sent us. We assure you that account is functional and we are receiving other emails. We reiterate we have used this address successfully to communicate with many other clients and members. There are many posts that attest this and your claims seem to be a unique situation which we have not experienced before.

The good thing is that there is a more effective way to achieve contact with us. Give us a call! Our toll-free telephone number is 1-800-292-9446. We are truly offering genuine assistance and we would like to be able to provide you personalized service. This will be the best communication tool at hand.

We are committed to making your vacations memorable, as we are focused on customer satisfaction.

We look forward to talking with you at your earliest convenience.

Sincerely,
Alín Gines
Customer Support Representative.
4029 days ago by Lock
our problems have been satisfactorily resolved.

Lock
3478 days ago by BarbaraF
I had a horrible experience at Mayan Palace!! Not only was the presentation 3 hours (promised 90 minutes), but they DID NOT give us what they promised for going. They offered a 4 night paid vacation, and we got NOTHING. We received what looks like a gift card, and they told us we would just need to call the number on the back to book. When we got back to home and called it was NOTHING. Not a vacation, not a discount for a vacation...NOTHING. We called and emailed Mayan Palace, and they did nothing about it. They gave us an email address, which we have never got a return email on yet. (several tries). The people on the phone say that is the only way to be helped... they are unwilling to help

Many people have been scammed out of money for attending a Mayan Palace timeshare presentation, so it could have been worse. I've been to other legit timeshare presentations, but this one scarred me. DO NOT GO...and if you do, be prepared for some super hard selling. They will change people on you 5 times before you can claw your way out of there. I recommend you to read this article on how most of the Mayan Palace timeshare sams are being committed:

http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/

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