Consumer reviews and reports on scam companies, bad products and services
Virgin Mobile Virgin Admits Lack of Service, Refuses Refund Internet, Internet
7th of Dec, 2011 by User401215
I purchased a Virgin Mobile smart phone from Target. Initially, I thought I would change numbers from my other cell phone and began that process. Virgin told me they would not complete that process or activate the phone until I gave them the account number from the other company. In the meantime I decided to keep the other phone. I called Virgin back and they had transferred the number anyhow even tho I never gave the the account number. When I got home, I had no reception or service. After multiple attempts of resetting the phone, I drove arounf in my car to make calls. I talked to customer service, repeating the same information as they passed me from department to department. And then the call dropped. I decided to use email to communicate so I went home and asked for a refund of airtime. Virgin wrote back, saying that my zipcode has low to fair coverage and I may experience iffy service. ["iffy" is my word]. I had NO service. They said since I already used 45 out of 300 minutes, they would not refund my airtime. I explained again that I had to get in the car and drive around to use the phone, and that's not service. Furthermore, they transferred my number when they said they would not. They continue to refuse a $35 refund for time I cannot use at home. They told me I can return the phone to the retailer, but Target won't take it back.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1374 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1599 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1603 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1604 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in