Consumer reviews and reports on scam companies, bad products and services
Vivint misrepresentation, false advertisment, bad customer service, bad service Provo, Utah
14th of Sep, 2011 by User167626
I also have had awful service. They talked me into the system with a nice guy who promised me the world. About 2 weeks after I got the system installed I got robbed. They kicked in my back door *had sensors* and robbed my house. The alarm never went off. So I called them and they told me to give the police report to the tech that would be coming to my
house to check my system so that they could reimburse me. It has been over a month since I gave the tech my report he never faxed it to them.
They haven't tried to fix anything. I have called at least 20 times and got the run around. They say they will call me back they have never called me back. I am on hold with them now yet again. They cant find the supposed tech that took the report. And now they are saying I didn't set my alarm that day. They just don't want to admit their folly. I
would not recommend them to anyone who has anything of value in their home or for those who want to feel safe because with them customers are not important. They are all about the all mighty buck. Save yourself the headache and go with someone who actually cares about the customer.
Vivant is not them.

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