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Walgreens Walgreens The Pharmacy America Trusts - Since 1901 Refused to take the return of medication - Citing Federal Law against doing so. Kissimmee
13th of Apr, 2011 by User180318
I was in the process of leaving one health care provider (Wellcare) and entering into another(Freedom Health). I noticed that I was low on some medications and realized that I could no longer go to Wellcare, because they had already been dropped, and I could not go to Freedom Health because I had not yet been verified with my new doctor. I call both Wellcare and asked them how could I get my medications. I was told to go to a walkin clinic Both advised to go to a walk in clinic (urgent care) and have the doctor check me out and write the presciptions that I was low on and Wellcare would take care of the cost as they were still responsible for me until I was officiallly accepted by Freedom Health. The Doctor there wrote the presciptions I needed. I then told the doctor (Dr A. Aldoo) that my head and nose felt clogged up. He then stated that he would give me something for that. But he did not tell me what it was or tell me how much it would cost. I then went to Walgrees Pharmacy and had the prescriptions filled. I came back to pick them up and paid for them. I then went home and immediately fell asleep. I slept for over 8 hours. It was raining hard that night and that might have contributed to the fact of me sleeping so long and my head and nose were then cleared up.. I then returned to Walgreens Pharmacy and tried to return the medication as it was no longer needed. That is when I also found out how much it cost, and was told to come back after three (3) o'clock and talk to the pharmacy manager. I came back and spoke to the pharmacy manager and he stated that it was against the law to accept this medication back for a refund. I asked him what the law stated and if he could give me a copy of it. He did not know the name of the law or where I could find a copy of it. This was the Pharmacy manager and he did not know the answers. I was not satisfied with his answers and went to see the store manager. He also could not tell about the law or where I could retain a copy of it. He just knew it was the law. He also stated that if he did take it back, "he would have to eat the cost and that he was not going to do that". I then asked him if it was better to eat the cost ($60.00) after wellcare paid the largest portion of the cost.
As without wellcare it would have cost $163.00, or lose a costomer of approximately (5) Years,who spent approximately $125 or more per month,in addition to my medications and his answer was, and I quote "I am not going to eat the cost". He was real nasty about this issue. So, I was then removed from the pharmacy computer, at my request. I next call the Walgreens Corporation customer service and explained my situation, and was told that I should receive an answer within two (2) days. When no answer came after 5 days, I called again and was told by the young lady that answered that she was sorry but she would process my request and I should be hearing from them soon. I also gave her the specific times I could be reached, as I work nights and sleep from when I get home (between 6:00am and 6:30am) walk and feed my dog and then to sleep in until 1:30 - 2:00PM. Anytime from 2:00 until 7:30pm I could be reached. I took aprox. a month to receive a answer from them. The called when I was at the store and the message was "This is walgreens returning you call. Whatever they said at the Walgreens store is how it is. That was the complete message. The original request for a refund took place on 01/26/11 one day after the medication was picked up. Early in the day as Ii was after coming home from work. My biggest problem is that if there is a law reqarding this, shouln't it be promently displayed, or at least tell the person about this law, again before filling the persciption and not after the fact, when it is then too late for the presciption holder to do anything about it. If the law was not prominently displayed or was not explained to the presciption holder before the filling out the presciption, shouldn't that not be enough for them to take it back and render a refund? I believe I have entered all the information exactly when and how it happened. I sincerly hope that you can help me get my refund. The medication in question, came in a sealed baggy type of container and has not been opened or the contents withing.

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