Consumer reviews and reports on scam companies, bad products and services
Walter E Smithe
Walter E Smithe Furniture Sold me a piece of junk, and wont do anything to make this right, switch and bait warranty from 2yr to 1yr!!! naperville
25th of Jul, 2011 by User184707
"Dont Waste Your Money! Smithe boasts of quality in their famous commercials. DON'T believe it. If only I could have heard these words before I bought a dining table from them! I spent a lot of money (more than what a dining table for the kitchen should cost) solely because I was assured at the time of purchase that I was buying something that would withstand normal, daily use for my home. I was told the table came with a 2 year warranty, and that the table was made of wood. I was willing to pay more for the quality.boy did I get screwed. When the table was delivered, there was damage on one part of the table. I called and their warranty department sent somebody out to take care of it. I was convinced that was just a freak defect, and the table would be fine. After a I had the table for about a year, a started to notice a small speck on the surface that looked like particle board (sawdusty..) I thought, that I was mistaken, b/c the table is supposedly solid wood. The small chip has gradually grown into a very noticeable mark on the table and I cant bear to look at the table anymore. Deep down, I knew the table couldnt really be of the quality I was told, and relied upon, when I purchased the table. So I called the warranty department, because the table was warrantied for 2 years. They told me, that the warranty was only for one year, and that they could not repair it for me without me paying extra money. I was in shock! I looked through the papers I received when I purchased the table, and of course, there is nothing on the warranty being only 1 year. I was told it was 2 years, and would expect them to make good on what they say. But I guess they dont really care about what they sell, as long as they get the sale, and your money. My advice, just stay away from WALTER E SMITHE and dont believe them when they try to sell you a lemon. I made a costly mistake and even though I was impressed with them in the beginning, I was in fact swindled and feel cheated by them. Im questioning whether the table is real wood, let alone solid wood. They pulled a switch and bait on the warranty, they probably did the same as to the quality of the table. I would love to have the table fixed, just so I dont have a daily reminder of how I got SCAMMED. WALTER E SMITHE wont do anything, and all they say is there is nothing they can do. So much for the great customer service I had at first..I must have been dreaming to think it would last.

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