Wanner Ford

Wanner Ford, INC. Wanner Ford has the worst customer service of any car dealership I know Ephrata, Pennsylvania

5th of Jun, 2011 by User490675

Wanner Ford has the worst customer sevice ever. My wife and I went to Wanner Ford looking to by and good used car. We decided on a Saturn Aura. One of the features it was advertised too have was keyless entry. When we test drove the car the keyless entry did not work. Raymond Cwynar, the salesman, said maybe the keyless remotes just needed new batteries. Well, we decided to buy the Saturn, because it is a really nice car. We also, got a really good deal on the trade-in. How ever when we went too pick up the car the keyless remotes still did not work, and we where told again they probably just needed new batteries. So we went and put new batteries in them, and they still did not work. Well, my wife called the salesman ( Raymond ) to see about getting this fixed , and he said he would call her back. He did not call her back. She tried repeatedly for a week calling to get and answer, and was told repeatedly someone would call her back, and they did not call her back. She was told once by Raymond that he did not think that this was coverd under the waranty. So I will never by and new car or another used car ever again from Wanner Ford. I am also telling everybody I know never too do any buisness with Wanner Ford. Too me me good customer service is the most importent part of any buisness, and Wanner F ord sucks.

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Comments

4334 days ago by Bill Jobs

I agree 10000%. I will never purchase from Wanner Ford EVER. I called to complain to Ford corporate and they said there is nothing they can do to stop an independant car dealership from acting unethically. I to had something bad happen to me where they tried to scam me. The scam they did to me, I am sure there are many more people who did not catch the scam. But never the less, I will never buy a FORD again because of Ford not following through with car dealerships who are unethical.