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Web Business 360 Brad Boothby Bad Product Terrible Customer Service San Diego, California
23rd of Nov, 2010 by User978918
In January 2009 Brad Boothby at WebBusiness360 built my website and set up the hosting.

Throughout the time that he hosted my website, nearly 2 years, I have received emails on an almost monthly basis notifying me that my email is down. On average it took about 4-6 hours to get it back up and running. In addition, on numerous occasions my website was down for unnecessary periods of time lasting up to 48 hours. This last time, when I called to see why my website was down, yet again, I was informed that it had been down for 24 hours and would hopefully be up by the following day. When I asked why I was not notified I was told by Brad that he didn't want to be bothered by me calling every minute to see if my site was back up and running. Brad Boothby and Web Business 360's inability to keep a website up and running combined with their inexplicable lack of customer service is appalling. I have never in my life worked with someone who sold such a poor malfunctioning product and did not do his or her best to make it right. To make things worse, when I notified Brad and Web Business 360 that I was moving my hosting company Brad told me it would cost $125 an hour, discounted from $150 per hour. When I asked how long it would take, he could not give me an estimate or a limit on what it would cost. I was happy to pay for his time, but not without knowing what the potential cost would be. Considering the reason I need to move the site in the first place his inability to keep it working- you would think he would be willing to assist me in the process. If anyone should receive additional compensation it should be his clients for the lost business resulting from websites that could not be accessed by consumers.

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