| websitebusiness.com |
| websitebusiness.com Be wise as serpents and harmless as doves Phoenix, Arizona |
| 2nd of Jun, 2011 by User211454 |
| Summary of my experience with the company websitebusiness.com I was looking into jobs and was called & signed up with this hosting and web design company websitebusiness.com and paid 199$ with the goal to earn some money with writing reviews, blogging, having a website set up by the company. I signed a work contract online and verbally on the phone I was told that there was a 30-day trial period and if I didn't like it I would get my money back. The work contract doesn't mention anything about a refund policy and I addressed this while signing up. However I was verbally guaranteed that I would get my money back if I wasn't happy. The next day after signing up I looked into the company and called customer service talking to many representatives to find out more about what I would be expecting and to see if I indeed liked it. After a couple of calls I started realizing that this was a bad deal (financially), I didn't trust them at all due to their lack of professionalism, communication skills, their tactics of manipulating and twisting the facts. The account managers I spoke to were rude, abusive, impatient, pushy and patronizing. I wanted immediately out especially because of the sense of untrustworthiness I was experiencing. I asked an accountmanager about the service I would be getting and he basically said I couldnt expect much for what I was paying: 199$. This was totally demotivating and I sensed "a control factor". Also getting the message that you get what you pay for...and get if you pay.. On the third day after signing in I called customer service and cancelled and asked for my money to be refunded. I asked to speak to someone about this and even requested to speak to the sales representatives that signed me in. This was not the policy to speak to the sales representatives anymore. I left a message on the voicemail of one of the sales representatives but he never got back to me. I requested an e-mail address so that I could cancel by e-mail as well. So on the same day I also sent an e-mail cancelling, asking for my money back and requesting a confirmation that they received my e-mail. They never sent a confirmation e-mail back. In the work contract the company lists all the contents of service they will provide. I hadnt begun the training yet and didnt receive the services. The response to my cancellation was very offensive, defensive and I was told that I had to continue with the program. Three days after I had sent my cancellation e-mail and cancelled by phone, I received an e-mail from the company saying that they had finished setting up a domain name for me and that after that the website would be set up. They totally ignored the fact that I had cancelled the 3rd day after signing up. I responded by e-mail reminding them that I had cancelled and asked for a refund. Once again they totally ignored that response and sent me another e-mail explaining that they now completed the basic site setup. By then I no longer wanted to communicate with this company and did not want to look into anything they sent me or set up for me due to the fact that I had cancelled and did not want anything to do with this company. On the 4th day after signing in, because of the mistrust, I also called my bank and contacted the dispute department to have the amount 199$ credited back (a chargeback). At least I felt support and backed-up by the bank. I was relieved that I had used a credit-card. In the past I had already experienced scam situations and fraud and very soon I was sensing the same uncanny feeling. I just wanted to break all ties, get out and get my money refunded. I would like to share my experience and to prevent other people from falling prey to their deceitful and dishonest tactics. However this is apparently a legal business. As I was told by a representative of websitebusiness customer service, there are approximately 10 customer service representatives, 6 account managers and 3 assistants. I was told that the business is growing and that about 60 people sign up a day. By reading some reviews and testimonials, some people are happy with websitebusiness and their services. It is indeed good to hear that something you invest your time and money into works. I personally found out that this company is not the place for me. The company did fortunately after eight days of my cancellation, refund the amount of 199$. What I have learnt from this experience is that I will not pay in advance anymore for anything I know nothing about. It was also a tricky thing concerning the work statement I had to sign. Nothing about a money return policy is mentioned. This gives space to twist or deny the truth of what was agreed on verbally. At the moment I gave my notice of cancellation, I was told that I had to go through with the program and then I was verbally guaranteed that I had 90 days the time to make money. If I didnt make any money I would get my money back. They can just make anything out of it. So if you earn 5$ within the 90 days, you did make money and can't get your money back. This was the attitude, feedback I was continuously getting. I didnt trust it for a moment and asked if this could be documented on paper because apparently everybody can say anything and then ignore it, twist it and deny it, just like the 30-day trial period regarding getting your money refunded if you are not satisfied. I didnt get a response to this. Another thing before I get into anything, Im going to check reviews and take my time to check it all out before I pay something. Ive decided that Im not going to blindly pay anything in advance anymore. Like Jesus says: Be wise as serpents and harmless as doves, meaning learn and know both the tactics of the darkness and of the light. Sometimes we apparently have to go through the darkness, deception to recognize what it is... |
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