12-12-10Follow-up order by email, after my credit card was billed for the $216.87

12-13-10 The reply I received: Your tracking number is 1z4r72730398497960 and was shipped on 12-07-10. Thank you. Shirley

Tracking number is UPS and not my order. It was delivered to someone living in Camp Hill, Pennsylvenia. I'm beginning to get suspicious that I'm dealing with a dishonest merchant. Meanwhile, I have a client who need the frames I ordered by December 18th. I have to make a quick decision or lose my business.

I phoned 1-818-767-5600, Wholesale Arts and Frames,spoke to Shirleyand informedher about the UPS tracking number they gave me was someone else in Pennsylvenia. No apologies, no updateand correction were given. 12-14-10 Icancelled my order with this email: This is order number 477. Since you don't know the availability of those frames I ordered, I'm cancelling my order. My client needsthe frames by the end of the week. 12-14-10 Received this reply: SIR - WE NEVER GUARANTEED ANY DELIVERY DATES FOR THIS, NOR DID YOU ASK FOR ANY. FURTHERMORE THE WEBSITE SPECIFIES THIS: ITEMS MARKED WITH * NORMALLY REQUIRE APROXIMATELY 5-10 BUSINESS DAYS TO PRODUCE.