|WordSmart Corporation SAME OLD SCAM - DONT BUY from WORDSMART- Deceptive Advertising San Diego, California |
|6th of Dec, 2010 by User490487 |
|SAME OLD SCAM - DONT BUY from WORDSMART- Deceptive Advertising |
We originally ordered the Word smart program to help our daughter perform better while taking the SAT testing. We were told that we could cancel at any time and all we need to do was to return any unused disks.
My daughter used the CD for the SAT testing. WordSmart plan stipulates that the WordSmart will increase the test scores a minimum of 200 points or the program was free provided she spends the required amount of time working with the program. This sounded great because an additional 200 points would allow our daughter additional opportunities to apply for other colleges. She had followed through with the appropriate time studying per the agreement. Unfortunately she did not increase her SAT scores more than 200 points after taking a second time. We notified WordSmart of our disappointment and determined that we would return the disk for refund. We forwarded copies of the test scores. Then we received another disk from WordSmart and were billed on my credit card. We again called and notified that we needed to return the disks for credit. They said it was too late and that we had to pay for both disks now. This is nuts!!!!.
First they advertise if the product does not increase the SAT score more than 200 points that there is no charge, then they send another disk and say it is too late.
If you want to help your Child learn, don't do it through this company. It will cost you over $200 and the product didn't produce the published results.
|I am an employee at WordSmart and am very sorry to hear you were unhappy with your order. We do guarantee that using our product will increase both the SAT and ACT score. This is a money back guarantee that lasts for up to two years after the date of purchase. Anyone can see more information on our guarantee at http://www.wordsmart.com/infopages/guarantee.php. There has never been a customer who met the qualifications of our guarantee and was not offered a refund for their product. We stand behind our guarantee. Please call our customer service department at 1-800-641-9673 so we can review your account. From your complaint it sounds as if you called to return your initial WordSmart order after the 30 day trial so were told that item is not refundable. However our SAT/ACT guarantee is a completely different option for our customers that does not have the 30 day time period constraint. This would have to mean that we did not receive the information from you confirming the amount of time the student used WordSmart and/or a copy of the before and after test scores. We would be happy to look into your account and see if there’s anything we can do for you. |
WordSmart Customer Service
|I received a call from one of your salespeople today, and politely informed her this was not a good time. She then demanded to know why this why not a good time, and continued to do so repeatedly. Obviously not the type of representation that is going to get you new clients. The number she called from was 703-458-7785. Do not contact us any further, and please note that a copy of this letter has been saved to report to the Attorney General if we are contacted again. Thank you for your cooperation in this matter.|
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