Consumer reviews and reports on scam companies, bad products and services 30 second smile TV ADVERTISING SCAM Internet, Nationwide
23rd of Dec, 2011 by User998537
This company is running extensive advertising on TV They offered a deal at just less than $60, and then said they would throw in a whole bunch of extras at no charge if you call within twenty minutes. I called within the twenty minutes to place my order, which should have included all the extras and free shipping. It seems that the order process on the phone is TOTALLY automated and they ask for your credit card number early in the conversation. Then they keep asking you if you want this or that, which of course I did because it was all the extras that had been promised for free. After a while, I realised that there was no provision whatsoever in the automated phone call for me to be credited with the extras for having called in quickly. It was too late, and there was no way of stopping the process as they already had my credit card details. I contacted an online chat agent. They told me they had no access to the computer and there was nothing they could do to stop the order going through. I waited until the office was open and called their customer service department which is 1-800-431-1902 at around 10 a.m. PST December 24. When I got through, I was obviously talking to India. I gave my details to Raju KUMAR, and he told me that the order totalled $117.32. I told him I did not want the order and that I had only placed it an hour or two before, and I wanted to cancel it. They refused to cancel the order, saying it was not possible. They said that my Visa had not been charged yet but they had sent the information to visa and there was no way they could stop the process. I told him then he could put through a credit and he refused. He said that it is totally impossible to stop the process. This is obviously a scam, and I want to report the fraud.

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