Consumer reviews and reports on scam companies, bad products and services ORDER NEVER ARRIVED AND COMPANY WONT RESOLVE PROBLEM!! Internet
20th of Dec, 2010 by User637242
I ordered Christmas prints this year from on Nov 29. I then realized I needed to order several add'l prints so I did it from them the next day. 2 Days later, I ordered a 16x20 canvas from them. The Canvas and the 2nd print order came but my CHRISTMAS PRINTS NEVER arrived.. forcing me to go have them done at a one hour place for a lot more money. I then found out the company is based out of HOng Kong even though it took some digging on their website to discover that. I have emailed them over 10 times and only heard from then two times...once to tell me I had to wait for 8-10 business days (even though I told them my 2 later orders had arrived so something must be wrong) and then to tell me that they would NOT refund my money unless my order was returned to them in Hong Kong as undeliverable at my address. I told them my address was right because I had gotten my other 2 orders.. but to no avail. Now, they won't respond to my emails. UGH! It is not so much the money... I am just mad at myself for not reading all of the other HORRIBLE reviews on this company before ordering from them especially with something as important as Christmas pictures. PLEASE DO NOT ORDER FROM THIS COMPANY. Do your homework and read all of the bad reports and then support USA companies first!!
4054 days ago by Jenja
I have been a happy artscow customer for about a year now. I too experienced a lost item, but they were extremely helpful via email and reshipped my order. Another item took a little longer than expected and they enclosed a coupon for a future purchase. You do need to take into consideration that your items are coming from Hong Kong so transit time is much longer. Never order something you need in a hurry. I have spent over $700 with this company and couldn't be happier with their products and especially there prices/coupons! I am sorry to hear that the above customer had such a bad experience. Several of my family and friends use artscow and are just as happy as I am.

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