|This company was recommended to me for its transportation services provided to school age children. When I contacted the owner to set up services he was very courteous and gave me a quick response. Services for my child began 2 days after I contacted Aplus. They were timely and responsive to my requests for the first week. I was told that my daughter would be picked up from school by 3:45pm each day; however, there were more than two occassions where she was not picked up until after 4:40pm. The school called me to inform me of this, not the company. |
Not only were they late picking up my child, but they also forgot to pick her up one day and I had to call to remind them at 5pm! That same evening they had a male adult passenger who kept stating that he didn't like to ride with children; which made my 5 year old very uncomfortable. She told me of this occurrence, not the transportation company. When I contacted the owner to find out what happened, he was impolite, disrespectful, loud; moreover he was unprofessional. It was not until 2 days after I told him that I no longer wanted to utilize their services that he sent me an email explaining what had actually transpired and trying to keep me as a customer.
I would not recommend any parent to use this company unless you don't care about your children's wellbeing.