Consumer reviews and reports on scam companies, bad products and services
Accurate Appliance Do not use this company! Garland, Texas
3rd of Oct, 2011 by User738586
Do not use Accurate Appliance!!!! Beware of this ad; FREE Service Call - APPLIANCE Repair/Parts Here NOW! 972-859-0929 - (All Areas! Call NOW 4 Help 2 DAY!!!!!!!!) I called this company on October 4, 2011 with the complaint being, my washer was only working on the cold cycle and my dryer was taking too long to dry. This information is documented on my work order/receipt written out per Accurate Appliance (copies of if it interested). The Tech performed his diagnostic and informed me that my dryer needed a heating element and that this would cost $289.95. I explained to the technician that I would rather spend three hundred dollars towards a new dyer versus a repair. The Tech then informed me that if I were to buy a front loading machine it would cost me way more to repair then the machine I currently owned, as it uses computer parts. This may be true but it felt as if he was trying to persuade my decision. I paid the company and thanked him for his help. As he left my home I removed my clothes from the washer and placed them in the dryer. My dryer made a loud screeching sound and shut itself off within seconds. This all happened within five minutes of the Tech leaving my home. I immediately called Accurate Appliance and spoke with the dispatcher. She told me to hold on that she would call the tech and try to stop him. She asked if she could call me right back. The Dispatcher did not call me back I had to call her. I first called back after ten minutes and then again in twenty minutes. At this time I could only contact their voicemail. I asked my Girlfriend to call using her Dallas phone number because I felt I was being ignored, sure enough they answered her call. At that time the Dispatcher explained to my girlfriend that they do not provide a warranty on their diagnostic only their parts! Wow, unlike their ad states this was not honest service, this tech broke my dryer and would not come back. The $89.95 dollar fee I was charged for them to break my dryer was minimal and I’m thankful that this amount was all this company could rip me off for. I was actually concerned enough that I canceled that particular credit card. I did not want to offer an opportunity for any other type of fraud. Please know that I am doing all I can to make sure no one I know ever uses this company. I will be a craiglisting, facebooking, tweeting maniac until I know all my friends are aware of the type of service this company provided me with. Attatched is a letter I found on scam reportdot com.. People it really does pay to research before you buy!! 1Author0Consumer0Employee/Owner Report Details Accurate Appliance Dallas Area Texas United States of America Phone: 972-859-0929 Web: www.accurate-appliance-service.com

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