|Ann Taylor Jeans stay away from this company!!! |
After their dark denim jeans damaged my expensive leather purse among other things, I threw away the jeans and the bags (what a mistake!).... Then, I came across the following post from other users...... So, I decided my letter to their CEO got bounced back to their hired dog Insurance company. Their response? "well, prove the damage".... (ha ha).... will not compensate you for anything.... This company (which I think used to be good) now makes cheap cheap quality products and sells them for the same price....... I will stay away from this store now on..... This was my letter to Ann Taylor:
===================== Ms. Katherine Lawther Krill
AnnTaylor Stores Corp.
7 Times Square
New York, NY 10036 Re: Bad quality - blue color running from Ann Taylor jeans ruined my expensive purse among other things! Dear Ms. Krill, Last Christmas, I bought a couple of pair of dark navy jeans ($30 each on sale) from Ann Taylor store in Manhattan beach mall in CA. I ALWAYS washed them inside out per instruction. After using the jeans for sometime, I noticed that my B. Mckowski leather tote bag (cost $325 and was a Christmas gift from my husband) was turning blue from rubbing against the jeans. The leather bag was so badly stained that when I took it to a professional leather repair-person (I paid him $75), he said that it was not possible to remove the stain and to restore the leather bag even though he tried for several weeks. Not only that, the leather seats in our brand new car, my light color sweater (also from Ann Taylor), the white bathtub, and white walls that rub against the jeans were turning blue. I bleached the jeans several times and then rubbed them against the wall to test they were still bleeding blue! I was so frustrated that I threw away my dear leather tote bag, the jeans, and forfeited the money I paid the leather repair-person. I had been a loyal customer of Ann Taylor until I had this experience, and have been avoiding Ann Taylor products ever since. I would not have done anything else about this until I came across a blog where at least two other people complained having the same problem with Ann Taylor's dark jeans (see attached print out) - Shame on Ann Taylor! I would like Ann Taylor to compensate for my loss of ~$460 (= $60 for jeans, $325 for leather purse, and $75 for the repair-person; these do not include the countless hours I spent cleaning the seats in our car, the bathtub, the clothes and the walls). Please do NOT reply with coupons! And, I would certainly appreciate a reply. =====