Consumer reviews and reports on scam companies, bad products and services
At&T At&T At&T bad customer service and bogus charges Altanta, Georgia
11th of Jan, 2011 by User760154
OK let me make this as brief as possible. At&T will sell you a plan for 24.00 according to them for basic phone service. However when you add up all the txes, and fee's and federal charges on top of the fees you wind up with a bill of 50-60 dollars for a basic phone package. When you question them about these fees they tell you they are all feder related and can not do anything about them. I was even being charged fee's for long distance as well as a 1 dollar charge for something called international long distance and another 5 dolars federal fee for that. I talked to them for each month about removing these fees. I never had long distiance, that is what my cell phone is for. SO I finally decided I had enough. On 12/1/2010 I canceled my phone service and had my home number ported to my cable internet company. Here it is 2/14/2011. I just got a bill in my email this morning. It says federal fees due for my account that has been closed since 2/1/2010. I called them on the phone been on the phone for over an hour, transfered around to about 20 folks. None of them could explain to me how a closed account would be chared for each months since I had canceled my service. The following charges were incurred. Federal Universal Service fund Fee .26 for each month Carrier Cost Recovery fee 2.25 for each month So Ok its only 7.17 and I know some folks are going to say thats not much pay them. Why pay them 7.17 when my accounts been closed for 3 months. Who is collecting these fees and why on a closed account. On a closed account The problem is plain and simple At&T will rip you off, even after you clsoe your account.

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