Best Buy

Best Buy Defaultive Lemon Gateway Desk Top computer Mesa, Arizona

5th of Nov, 2010 by User191522

On March 12, 2010 I purchased a Gateway desk top computer from the Best Buy chain in Mesa, Arizona. Since October 29, 2010 it has been returned to the store three (3) different times for the same defaultive problem: No signal, no images on the monitor.

The first trip which took two weeks to get back they replaced the Motherboard. As soon as I got it home I plugged it in and it didn't work,took back to the store. When I got it back the second time they replaced the power source after being gone for another two weeks.

After plugging it in it worked for one day them resumed having the same problems: No signal, No images on the monitor. I took it back for the third time to see if they could fix it, as of November 06, 2010 I am still waiting for the return of my computer. As of this date it has been out of my use for a total of Thirty-Nine (39) days.

I did contact Gateway during this process, they informed me that Best Buys repair services are not qualified or competent to fix these computers. I am starting to agree with them, considering Best Buy couldn't fix the same problem after three (3) tries.

I refused to buy the extended warranty when this machine had a one year manufacture warranty for these exact problems.

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Comments

4542 days ago by Derpina

The warranty that you've used 3 times already, is actually the Manufacturers (Gateway) warranty. The parts that are going into your computer, are actually Gateway parts. If you cared to do a shred of research before your purchase, you would have seen that _ALL_ Gateway desktops (DX series primarily) have had video/motherboard failure issues right out of the box over the last 3 years.

It's certainly not hard for even a layman to replace a motherboard. It's the faulty parts that are received from Gateway. You're pointing your big stick in the wrong direction, buddy.

On a side note, Manufacturers do not have "No Lemon" policies; that would be Best Buy's policy. Which means you could have 100 motherboard failures and they (Gateway/Best Buy) still aren't going to give you a new computer. Now had you purchased their "Extended Warranty", you would be 75% of the way there on qualified repairs, on the terrible purchase that you made 8 months ago.