bestbuyeyeglasses.com

bestbuyeyeglasses.com Do not buy from bestbuyeyeglasses.com Internet

16th of Dec, 2010 by User557915

I ordered three pairs of eyeglass frames from bestbuyeyeglasses.com on 4/15/10, paying by Mastercard. Deeming none of them suitable, I re-packed the three eyeglass frames securely in the original box, insuring the parcel for $400.00, and shipped the package via UPS.

Having received my return on 5/5/10, bestbuyeyeglasses.com credited my Mastercard account only $124.69, the cost of one frame minus the restocking fee, telling me when I called to complain that there was only one pair of frames in the box. Naturally, the customer service reps were obnoxious. After getting the run-around, I finally was able to speak to a manager, Nancy, who told me that bestbuyeyeglasses.com would do nothing to resolve the problem until I filed a claim with UPS, an absurd request since the package was obviously received by the company.

UPS denied my claim because the parcel was packed by me and not a UPS employee. Later I discovered that my claim was not even investigated by Crawford & Company, the claims representative for UPS. Apparently, UPS sells only the illusion of insurance, which I realize is a separate issue.

Despite this, the managers continued to insist that I press UPS for reimbursement and offered no compensation, not even store credit. I believe that bestbuyeyeglasses.com committed outright fraud and I doubt that I am the company's only victim.

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Comments

4718 days ago by DERONA

I am SERGUEI SAFAROV, ORDER SUNGLASSES RAY BAN AND WAS CHARGE$175.99 FROM MY DEBIT CARD, I RECEIVE FROM THEM INFORMATION YOUR CARD DECLINE.
WHERE IS MY MONEY? IF CARD SAY THIS COMPANY TOOK $175.99
I AM VERY APPCET AND WILL HAVE TO DO SOME TO DISPUT COURD PROCEDURE.

4701 days ago by Guest4356

They have been doing this kind of thing for years, look on ripoffreport.com for bestbuyeyeglasses.com or best buy eyeglasses.