| Bidrack |
| BIDRACK On-line Auction, Internet |
| 7th of Jun, 2011 by User966324 |
While on the Huffington News website this morning I read what I thought was a news report about this great company "BIDRACK" The reporter went on to say how she had tested and found the site above the board and actually had great results with two auctions she used to test the companies system.
Impressed with the depth and clarity of the article @http://newtoday9.com/consumerdeals/hdtv1.htm?t202id=1387&t202kw= (so I thought at the time) I proceeded to BIDRACK's web site to check it out.
Once on their site you are more or less pushed into their registration process if you want any details. While in the registration process they ask you for your credit card information and shipping address before you have a chance to view any of their polices or see what the true cost of bidding really is.
BTW way you can't put a phony CC number in as they immediately verify the card before letting you proceed.
Base on what I thought was a legitimate report by a TV reporter I entered my CC information and shipping address. I was then confronted with a pop-up screen with various "Bid Packages" for my consideration. I closed the window without selecting a package figuring I would get back to them later after seeing what this was all about, my mistake!
What happened is they charged my card for $60.00 for 100 bids. I would have not known that except I saw on my account page I had 100 bids.
When I emailed them with a questions as to how this happened and requested, no demanded a refund this is the response I got.
"----- Reply message -----
From: "bidrack Customer Care"
Date: Wed, Jun 8, 2011 12:08 pm
Subject: [#314244] Forgot Password
To: "Wayne Howarth"
-- Do not edit below this line --
Wayne Howarth,
A customer support staff member has replied to your support request, #314244
with the following response:
Dear Wayne,
We thank you for reaching out to us here at Bidrack! We are very sorry that you
did not wish to be charged and we apologize deeply for the inconvenience this
may have caused. Unfortunately, due to our policies as stated in the
terms and conditions you agreed to, I cannot give you a refund.
Regards,
Customer Care
Bidrack - The Fun way to Save! "
Never was I presented with their policies for review and after closer review of the news article determined it was actually an ad they had placed a made it look like a separate website and all. They have gone to a great deal of trouble to disguise this site as a webpage of a TV Channel 9 news report about how great they are. It worked as I am very leery of these types of things but was set at easy with report from the news person on their personal experience with the services of BIDRACK.
If you are thinking about this service RUN the other way fast they are a scam and a scam. I will dispute the charges on my Credit Card and hope they don't sell the information. |
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