|Bidz.com Overpriced and misrepresented jewelry, Internet |
|1st of Dec, 2010 by User646282 |
|I bought a necklace from Bidz.com. The final bid price was $62.00, but the necklace actually cost $75.14, before tax, because of a buyer's premium and shipping and handling. The amount of these charges are not disclosed until they have already charged your credit card. At that point, there is no way to cancel the transaction.|
The necklace was junk. It is the thinnest piece of gold jewelry I've ever seen. I think of it as a cheap lesson in imaginative ripoffs.
In reading other complaint letters, it is apparent that Bidz does not honor their return policies - even after deducting the 15% return charge they impose.
Next time, I'll check the complaint sites first.
|Dear customer, |
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to return merchandise quickly. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100% money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at [email protected]
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