Bongo US International

Bongo lied in their shipping calculator!!

14th of Dec, 2011 by Angry customer in Bongo

The exact same happened to me!

Before I sign up Bongo, in the calculator it said, a 23x19x13 inch, with 13.1 lb, it costs US$121.08 for classic. I even tried to input 25x20x15 inch, with 14lb to test the system. The cost was within US$150 after i scale up the parcel size. This test shows the weight in the calculator referred to actual weight, not the dimensional weight.

So I signed up for Bongo, and when the parcel finally shipped. They charged me for US$210.62!!!!!!!!!

I tried talking to customer service, and they asked me to pay more to Bongo!!! So i can enjoy a lower shippment fee, which is ~US$150 plus US$15 x3 for signing up the business class.

And after i pointed this out, they immediately change the system, the calculator is now showing $210.62!!!
I do agree that overcharging is their PRACTICE, trying to fool the customer this way!!

http://imageshack.us/photo/my-images/213/bongoovercharge1.png/
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Comments

356 days ago by Lcsmyth

Bongo US stole my mail...

I had a mail forwarding account with Bongo US. An item arrived from the Department of the Treasury. I did not know at the time that this was a check. I forward my mail in a batch as usual, but this item is not included - I contacted BONGO and they did not know where it is...So how did it go missing from a sealed DHL envelope? Only if it never got put in in the first place... Clearly someone in their firm stole the check. Never use BONGO US - they will steal your mail!