Consumer reviews and reports on scam companies, bad products and services
Bongo US International
Bongo lied in their shipping calculator!!
14th of Dec, 2011 by Angry customer in Bongo
The exact same happened to me!

Before I sign up Bongo, in the calculator it said, a 23x19x13 inch, with 13.1 lb, it costs US$121.08 for classic. I even tried to input 25x20x15 inch, with 14lb to test the system. The cost was within US$150 after i scale up the parcel size. This test shows the weight in the calculator referred to actual weight, not the dimensional weight.

So I signed up for Bongo, and when the parcel finally shipped. They charged me for US$210.62!!!!!!!!!

I tried talking to customer service, and they asked me to pay more to Bongo!!! So i can enjoy a lower shippment fee, which is ~US$150 plus US$15 x3 for signing up the business class.

And after i pointed this out, they immediately change the system, the calculator is now showing $210.62!!!
I do agree that overcharging is their PRACTICE, trying to fool the customer this way!!

http://imageshack.us/photo/my-images/213/bongoovercharge1.png/
http://imageshack.us/photo/my-images/18/bongoovercharge5.png/

<a target='_blank' title='ImageShack - Image And Video Hosting' href='http://imageshack.us/photo/my-images/213/bongoovercharge1.png/'><img src='http://img213.imageshack.us/img213/8454/bongoovercharge1.png' border='0'/></a>

[URL=http://imageshack.us/photo/my-images/18/bongoovercharge5.png/][IMG]http://img18.imageshack.us/img18/6113/bongoovercharge5.png[/IMG][/URL]
Comments
3163 days ago by Lcsmyth
Bongo US stole my mail...

I had a mail forwarding account with Bongo US. An item arrived from the Department of the Treasury. I did not know at the time that this was a check. I forward my mail in a batch as usual, but this item is not included - I contacted BONGO and they did not know where it is...So how did it go missing from a sealed DHL envelope? Only if it never got put in in the first place... Clearly someone in their firm stole the check. Never use BONGO US - they will steal your mail!

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