Consumer reviews and reports on scam companies, bad products and services
Bottom Line Books Unwanted,Unordered books Des Moines, Iowa
31st of Dec, 2011 by User475221
I recently received a book from Bottom Line Books, promptly followed by a $42.95 bill, neither of which I requested. I, like many others I see here, made the mistake of ordering A book from them in the past. Some years ago I ordered a book from Bottom Line Books. I received it and promtly paid. Shortly after that another book was automatically sent to me, followed by a bill. I returned the book along with a note requesting they remove me from ANY subscriber list. I did get follow-up billings,but I made no payments. In Dec.2010 I received a book which I promtly "returned to sender". I phoned the Co. and requested they remove me from ANY of their lists. This year Dec. 2011 I get another book. I have returned the book to sender. My objective in writing this comment is twofold. (1) I would like to inform others about my experience with this Co. and their unprofessional buisness practices. (2) Have a record of my course of actions. It is evident by the fact they donot have an email address, where you can contact them and have a record, they don't like paper trails. If you are dealing with these people....Good Luck. Paul T
2633 days ago by Stupidspambait
So you got another shipment in the mail from Bottom Line Books that you didn't order and don't want.
You have lots of company. This company has been scamming consumers for decades and getting away with it.

You think: Since the book was unsolicited you can just keep it or Return to Sender right? Because, as an educated citizen, you know that billing for unsolicited merchandise is illegal under United States Code Title 39, Part IV, Chapter 30, Section 3009.

Not so fast.

Have you ever done business with Bottom Line publishing? Bought a book from them or a periodical or newspaper? Bottom Line Books practices what is called "Negative Option Marketing." The fact that you have done business with them previously permanently entitles them to send you unsolicited merchandise and bill you for it unless you ask them to stop.




Nope. Although the FCC has tried to outlaw this on several occasions, shady businesses pay Congress good money to ensure that this is never enacted into law.

One of the more famous examples of Negative Option marketing is the Columbia House music and video program, or various Book-of-the-Month clubs. To educate yourself, read this:

But you sent the book back! How can they still bill you for it?

Can you prove that you sent it back? More importantly, do you have a receipt to prove that they received it?

If you do send the book back, you will need to pay for a delivery with signature receipt. Otherwise, the company will simply claim that it was never returned. The burden of proof falls on you, not them. Unfair but true. Of course, you can knuckle under and just pay the bill to avoid the hassle. Of course, this places you on their mailing victim list into perpetuity.

You asked them to stop! You even wrote to them last year at the address of the processing center that sent you the merchandise! Oh yeah? Prove company headquarters received it! Bottom Line Books shipments are processed out of Des Moines. That is not their headquarters. Pursuing the Des Moines link will not help you. Their actual headquarters is in Stamford CT.

The good news is, you can get them to stop upon request if you take a couple extra steps. Here's how.

Write them a letter demanding that they cease and desist and remove you from any and all subscriber lists. Keep it brief (under one page). Keep it polite, because you are going to be copying several organizations on this letter. You don't want to look like a crank. When in doubt, eliminate all adjectives and adverbs. Make four copies of this letter.

1. Send one to Bottom Line Books. Think that sending it to Des Moines Iowa will be effective? Wrong. That is only a processing center. Their actual headquarters is:

Boardroom, Inc.
281 Tresser Blvd 8th Flr
Stamford CT 06901-3284

Telephone 203-973-6273
Fax: 203-967-3767

2. Important: Make sure that you send a copy to the Better Business Bureau. Since Des Moines is only a processing center, it does no good to complain to the Iowa BBB. You need to contact the Connecticut BBB at the following address:

94 South Turnpike Road
Wallingford, CT 06492
(203) 269-2700

3. Send a copy to your state attorney general. No action is happening at the federal level to stop Negative Option marketing, but there has been some progress at the state level. Do your bit for public service.

4. Save a copy for your personal records.

Good Luck!

Post your Comment

Complaint Details

Get new code


Recently Updated Reports

163 days ago by Notagain5275
John Allen Stewart ( Signature Solutions ) ( Liquid Secrets Inc ) ( J&A Premier Capital Corp ) - Trade Scam Scheme : DO NOT SENT THIS GUY MONEY
John's personal and business operations will constantly be updated every 30 days and his...
216 days ago by FoolMeOnceShameOnYou
CableLink Solutions - Suncontracted us to do work & never paid
Wendy Reynolds reached out to us on behalf of the company owner who is trying to get things caught...
235 days ago by laphotographer
Michael Silberman - Michael Silberman DISTURBED SILBERMAN THREATENING &...
It's a shame that I can't find a way to delete my previous post. (above). In the...
258 days ago by FoolMeOnceShameOnYou
Expect Payment Solutions - Derek Garvin - Credit Card Processing Scam Artist
Where to even start. I'm a small business owner who had done business with Expect for about...
302 days ago by User445499
Hi CrookedlyBouquet Please provide the trade ID of the trade you are referring to, will take a...
318 days ago by 666invocation
Elizabeth C. Pellerin - SOCIOPATH
Lucifer's spawn, invoke me
322 days ago by Fuckmichaelscamese
Michael Salese - Michael Salese Getting ripped off by Mike Salese Bangor ,...
FUCK MICAHEL SALESE. I hope he gets burned alive!!! His children too!!
324 days ago by javierluna
ebay seller starpics4u - selling fake autographs to the consumers online
ebay seller starpics4u is an autograph forger. He doesn't always go out and get autographs...
325 days ago by CrookedlyBouquet
Stefan Snyders consultant at bitmex - this man is a fraud! he will rip you off!
NOT false information. You (Stefan Snyders) try and scam people out of Bitcoin on

User Registration

Already a member? Log in now.
E-mail address
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Register now.
E-mail address
Forgot your password?
E-mail address
Loading, please wait...
Your password has been sent to the specified email address. Log in