Consumer reviews and reports on scam companies, bad products and services
Bridal Blvd
Bridal Blvd scam! Do not use this company. NOT worth it! China, Internet
24th of Jan, 2011 by
I had a bad feeling about this site and I wish I would have trusted my gut. I ordered 1 of my bridesmaid dresses off of this site to 1) see the quality 2) see the fit 3) see the color. I absolutely loved the dress shown on the site.


The company called me to verify the order. I could not understand the woman. She was obviously Chinese and the conversation was awkward and unproductive. When I checked the status online, I noticed that the dress was showing as custom (making it non-returnable). So I used the chat feature and asked that it be changed to a standard size 4--what I ordered. It took them FOREVER to figure out what I wanted and finally updated the order. I did receive it quickly, and like other reviews, in a DHL bag. It was wrinkled, but otherwise in pretty decent shape.


The dress doesn't fit like a standard size 4, there were pin holes EVERYWHERE (which I probably would have lived with) had the color not been anywhere close to what is pictured online. I know they can't match it exactly (blah blah blah), but we're not talking just a little off. The picture was a chocolate brown and the dress was caramel/latte/very light brown.


I used the chat feature (since talking to them on the phone is next to impossible) to see about an exchange. They refused saying its "not their fault" that the color varies so much. BTW--I ordered color swatches mid-December and still have yet to receive them (end of January). We settled on returning the dress, plus the re-stocking fee, and they'd send a new dress without charging for the shipping. I sent it back USPS, just as they told me to do, and I still haven't heard that they've received it. This is ridiculous and not worth the headache. Do not use this company. The cost savings are NOT worth it.


Comments
3339 days ago by Vanessa
Gee, I wish I had of read your comment before ordering my dress... I have a very similar story. I was amazed when reading this because it is so much like what happened to me. I also ordered the fabric swatches, which the order was just cancelled one day, no reason given. Anyway, I went on to order a dress, I had requested it be made to measurements I had supplied and if needed to actually make it a little bigger.. I later logged onto my account on their website to find they had completely changed the measurements and made it far too small (3 inches smaller) than the measurements I gave them - no reason given! I hadn't realised that they had changed it as I was waiting for an email and like any other bride, had a million and one things going on. I decided to wait and get the dress and have a look before speaking to them about it. I received the dress, nothing like the colour swatch on the internet, I wanted the daffodil colour which on the website is so bright. I received a pale lemon colour and a dress that I could hardly get my arms into... I relayed emails back and forth and they were reluctant to acknowledge that they did anything wrong. They agreed to refund me $50 of the $100 or so that I paid. That was a few weeks ago... Still haven't received the money and strangely I can't get onto their website...
Definitely do not use this company!!

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