Casual LIving clothing

Casual LIving clothing Incompetent, Uncaring Customer Service Westbridgewater, Massachusetts

14th of Mar, 2011 by User227234

" I ordered two shirts from Casual Living (casuallivingusa.com) that
> promised to be flattering. When I first wore them, the fabric was "sticky"
> and stuck and hung up on everything I tried to wear them with (pants,
> skirts, all kinds of fabrics). It took me some time to cycle them through my
> wardrobe to see if anything would work; then additional time to try
> different things at the cleaners to get them to lay flat.
>
> I ended up returning them after the return period simply because I tried
> everything I could think of to make it work. I was told I couldn't return
> them even tho it was a fabric defect. I asked for a supervisor who told me
> to mail them in, at my expense, to their Return Review board who would
> decide. I spent quite a bit of time and postage to document everything and
> sent it off only to get the shirts mailed back to me with a form letter from
> Customer Service (not the Return Review board) that they no longer carried
> this item. This had nothing to do with my original return and was also
> something that they could have told me by phone or email before I spent time
> & money returning them. I emailed them asking for an escalation to a manager
> with no response at all for over a week. I emailed again and got an email
> that promised a representative was being assigned and I would hear within 24
> hours. That was over a week ago and no one has contacted me.
>
> So this is warning to online/catalog clothing buyers that Casual Living does
> not stand behind it's products, have no customer service if you are
> returning instead of buying and could care less what the customer experience
> is. Buy your clothing elsewhere - there are lots of great retailers out
> there with good customer service. I'll never buy from them again."

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Comments

4613 days ago by Metalht

I guess it should have been obvious that this Company was a frudulant business from the start.. OPrders never came complete, really half ass clothing from China amongst all the other crap that comes to our stores from this Counrty. Nothing fit properly, wrong sizes and mixed, vitually non-existing customer service. The owners should be jailed, not coddled for their deceptions.

Marie Dean
USA