Century Photo

Century Photo Century Photo Products DO NOT TRUST CENTURY PHOTO and take your business elsewhere!!! Internet

4th of Apr, 2011 by User629471

Do not trust Century Photo. Do not place an order with them. Credit Card payments are processed immediately at the time of ordering. Everything you order will be back-ordered. They will not send a confirmation (thank goodness I printed mine when I ordered on line or I would not have one.) I ordered over $130 worth of merchandise in Nov. 2010. They said part of it was out of stock until early Feb. 2011. They said if I wanted to pay 2 shipping fees, that I could have the in stock items sent right away. Of course I said no, who wants to pay 2 shipping fees?! I called in mid Feb. 2011 when I had not gotten any word or merchandise from them. This time they said that everything was on back-order, and the hold up had been that they had to find a new manufacturer for their "My Favorite Recipes Album Set", and that the additional photo pages were also now on back-order. They said it would now be mid March when I could expect my merchandise. It is now early April. I have not gotten any merchandise, or postcard offering me the opportunity to cancel my order (required by law when items are back-ordered for so long). I have not been able to get through on their always busy phone line during business hours (although I have called at many different times on many different days) and their mail box is always full after hours. I would love to be part of a class action suit if anyone is starting one!

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Comments

4719 days ago by Arearick

Same story here. They owe me $388 from an order I placed last June!! They say they are "hand writing" refund checks, and that is why it is taking so long!!

4636 days ago by RaJ

My story has been ongoing since Sep 2010. I filed complaints with FTC, BBB, and California Attorney General. Maybe if we all file then something will be done. For the FTC web site, I chose 'Other', 'Other', and 'General Merchandise Retail by Internet'. If you file a complaint you will see what I mean. Good luck!