Clive Coffee

Clive Coffee bad Business-scummy Company Portland, Oregon

18th of May, 2011 by User346365

The Clive Coffee Company is not customer oriented. they refuse returns for miss-sent items; ignore attempts to contact them; ignore requests for exchange. You buy from them and your "SOL." Purchased a tamper. wrong size received; ignore attempts to return for exchange. their staff ignores forms submitted for services and exchanges as defined on their web page. Dealing with Clive Coffee is like going to a Charlie Sheen wife-swapping party and coming home alone. As a company in a narrowly defined market (IE gourmet coffee products and accessories) they would do well to vacate.. or sell to a business savvy owner.

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Comments

4724 days ago by Clivecoffee

I'm the founder of Clive Coffee, and we take our customer's happiness VERY seriously. This customer is correct that we did not reply to his three requests to exchange his tamper, but it was not on purpose. His email address was flagged as spam by our filters, and we didn't see it in time.

He finally called our 800 number on May 19th, and we apologized and emailed a return label the same day. We credited his card in full as we do not stock the size tamper he was looking for. This unfortunate incident is not the norm at Clive Coffee, and I am very sorry that this happened.

We literally have never had any negative reports like this filed online, so it's very important to me that everyone understands how we treat our customers. To see some testimonials of our satisfied customers, please visit http://www.clivecoffee.com/category/testimonials.html

Best,
Mark
Founder, Clive Coffee