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Comcast Changed my rates - Referred to a terms and conditions on a website I could not access Mountian View, California
21st of Dec, 2011 by User653785
Comcast gave a deal on their Business class internet. Although the service is constantly interrupted for servicing of the lines, they have more or less been reliable. This Christmas, they decided to give a rate increase. They said it was in the fine print of my November bill, although I could not find it anywhere. I spoke to TASHA in their customer service, who refused to help me. If you speak to TASHA she will be rude and unhelpful. I tried to be as polite as I could when I explained my situation, but she seemed upset that I would even take the time to complain about a rate increase. A very rude, unhelpful person. They refuse to drop this new 'Equipment Fee,' even though the modem was originally included in the package. It's the old bait and switch. All I want is for them to agree to charge me what the contract says, and they refuse.

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