Consumer reviews and reports on scam companies, bad products and services
Costume Craze
Costume Craze costumecraze.com Refused to refund or exchange defective mask Pleasant Grove, Utah
14th of Sep, 2011 by User340712
The mask arrived the evening of 9/8/11. When I opened the package the mask was sticking to itself and pulling paint off where it was sticking. Being florida (hot) I placed it in a air conditioned room to see if this fixed the problem. On 9/9/11 it was still the same. I work as a nurse and worked 16 hour shifts Sat, Sun and Monday. I checked the mask again on Tuesday 9/12/11 , it was no better and still sticking to itself. I attempted to call Costume Craze on Wed and could not get through. I called again on Thursday 9/13/11 and spoke with April" at customer service. She informed me that "I waited too long" and they could not refund or exchange the item. I reminded her that it has been less than a week and made every effort to see if the problem would correct itself before calling for a refund. She stated that I should have called right away and said she couldn't help me further. Their posted "worry- free" return policy states 30 days for a refund..... (After 30 days store credit). This mask is not listed as a clearance item or listed as an item not returnable. I have copies of everything. This is currently in dispute. This is a disgusting way to treat customers!
Comments
4572 days ago by Joetesto
I think Costumecraze.com is a scam site. I ordered a costume on 10/24 and paid extra for delivery by 10/26. Here it is 10/27 and no costume. Mistakes happen, I realize. So I called. The 888# is listed as non-working. I checked the # and dialed again. Still nothing. I looked at the # on their site and it was the same # that is not working. So I used their live chat to get help. Nothing. I'm disputing my credit card charge ASAP. Shop with them at your own risk!

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