Consumer reviews and reports on scam companies, bad products and services
DHGate, seller
21st of Oct, 2011 by User538139
I ordered two new faucets from a seller in DHGate name "rtexport". I received two Damaged/Used Faucets, with Chrome pilling off, Deep Scratches all over the faucet body, Wrong size connectors that I cannot install in my country. I immediately reported to seller with photos support. Seller replied "That's it because he sell them cheap". I complaint to DHGate customer service with photos support. Eventually, seller agreed to send me replacement parts, but I have to accept the Scratched faucets. But seller did not comply this agreement. I reported to DHGate customer service, and they promised to hold the money not to release to seller, and asked me to send them photos again, which I did. But at the same time, DHGate already marked my case is "Completed", and released my money to seller. Since then, I wrote to DHGate customer service many times, but they choose to ignore me. DHGate works with their sellers such as "rtexport" to use Damaged/Used products to scam buyers. Now I have two Junk Faucets which I cannot use.
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